A Confidential Conversation Begins Here

Every enquiry is received by a senior advisor and treated with full discretion. We respond within one business day.

Warm-white entrance hallway with deep inkblue door and brass fittings

How to Reach The Bureau

The Bureau accepts new client enquiries by telephone, email, and in-person appointment. We do not maintain a public walk-in policy; all visits to our Brașov offices are arranged in advance. If you are considering an engagement, the most effective first step is a brief telephone call — typically fifteen to twenty minutes — in which we can establish whether the scope of your situation corresponds to the kind of work we do. There is no charge for this initial call, and no obligation follows from it. For clients based outside Brașov, we conduct initial consultations by encrypted video conference. All communication with The Bureau is subject to professional secrecy obligations binding on every member of the team.

Office Information

Our Brașov office is available by appointment, Monday through Friday.

  • Address

    Strada Republicii 42, Brașov 500030, România. The office occupies the first floor of a restored early-twentieth-century building. Nearest parking is available on Piața Sfatului, a three-minute walk away.

  • Telephone

    We are available by telephone Monday to Friday, 09:00–18:00 (17:00 on Fridays). Outside these hours, please leave a message and a senior advisor will return your call on the following business day.

  • Email

    Written enquiries sent to [email protected] are acknowledged within four business hours and receive a substantive response within one business day. For sensitive matters, we are happy to arrange encrypted communication on request.

  • Office Hours

    Monday to Thursday: 09:00–18:00. Friday: 09:00–17:00. Saturday and Sunday: closed. Appointments outside standard hours can be arranged for clients who travel from significant distance.

“I reached out by email on a Tuesday evening, half-expecting a form response or a delay of several days. By Wednesday morning I had a personal reply from Alexandru himself, proposing three specific times for an initial call. That responsiveness set the tone for everything that followed.”

Cristina L., portfolio holder, București

Confidentiality and Data Handling

All information shared with The Bureau — whether in an initial enquiry or during an ongoing engagement — is treated as strictly confidential and processed in accordance with the General Data Protection Regulation (GDPR) as applicable in Romania. We do not share client information with third parties except where required to execute a client instruction (for example, liaising with a carrier on an insurance wrapper) or where compelled by law. Client data is stored on encrypted, EU-hosted infrastructure. A full privacy notice is available on request and is provided to every client at the commencement of the engagement. The Bureau is registered with the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP) as a data controller.

Send a Message

Take the First Step

A fifteen-minute call is all it takes to understand whether The Bureau is the right fit for your situation. No obligation, no hard sell — just a direct conversation.

Schedule a Confidential Call